Get in Touch with Smartiflix IPTV

Have a question or need help? Our support team is available 24/7 to assist you. Fill out the form below or reach us directly.

WhatsApp Support

Most efficient way to get in touch. Use WhatsApp for prompt responses.

Email Support

Need help? Contact us by email at contact@smartiflix-iptv.live

Telegram Support

Prefer Telegram? Reach out to us directly for fast and easy support.

How Can We Help You?

Select an option for targeted help and convenient shortcuts.

Setup & Installation

Detailed instructions for Smart TV, Firestick, Android, iOS, MAG, and others.

Billing & Payments

Concerns with invoices, receipts, or payments? Our secure Stripe or paypal checkout ensures safety.

Technical Issues

We’re here to assist you with buffering, EPG, or app inquiries.

Channel Requests

Need a channel or location? Inform us, and we'll confirm its availability.

Account & Activation

Did you miss your activation email or credentials? We'll promptly check and resend.

Apps & Compatibility

Find expert suggestions for the finest IPTV apps and device settings.

Frequently Asked Questions

Swift replies to typical inquiries about support, setup, billing, devices.

What details should I include in my message?

Share specifics such as your device, app, plan, and a concise description of the issue or request.

Do you support multiple connections?

Additional connections are offered as extras. Reach out to sales for specifics when you message.

Do you offer refunds?

Review our Refund Policy for information on eligibility, timelines, and how to file a request.

How can I fix buffering or stuttering?

Use a connection of 30+ Mbps, 5GHz Wi-Fi/Ethernet, enable hardware acceleration, increase buffer size, and stop other downloads/streams.

I didn’t receive my activation email what should I do?

Ensure to check your spam or junk folder. If it’s still not there, contact us via WhatsApp It will be resent without delay.

How do I install on Firestick?

Go to our Installation page for a step-by-step guide for Firestick and other devices.

What apps do you recommend for Smart TV, Android, or iOS?

For Smart TV: Smart IPTV or IPTV Smarters. Android: TiviMate or IPTV Smarters. iOS: GSE Smart IPTV or IPTV Smarters.

How do I refresh the channel list or EPG?

In your app configuration, refresh or reload the playlist and EPG. If necessary, delete and re-enter your M3U and EPG URLs.

Our Response Times

Whatsapp support: 10 minutes
Email support: 2–8 hours
Technical issues: Promptly